One shoulder floor length Satin dress

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you must contact us at sales@stylebynara.com. If your return is accepted, we’ll send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that customers are responsible for all shipping costs on returns, unless the item is defective or other issues occur for which StylebyNara is at fault.  
You can always contact us for any return question at sales@stylebynara.com 

Refunds
Once we receive and has inspected your return , you’ll be automatically refunded on your original payment method. Please note refunds can take up to 14 days to be processed  from the day we receive the return item . Please keep hold of your return tracking number until we confirm refund.

Credit/Debit card ,Apple pay refund will show on your account within 3- 7 working days

Paypal and Klarna can take between 7-10working days to clear into your account 

Damages and issues
Please inspect your order once received and contact us immediately, if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom products, pierced jewellery, beauty products where the cellophane packaging has been removed, or any underwear or swimwear where the hygiene seal has been removed. We also do not accept returns for hazardous materials, flammable liquids, or gases. 

Exchanges
Please return the item you have, and once the return is accepted, make a separate purchase for the new item.

 For order Outside of UK please note, the original delivery charges will not be included in your refund.